Satisfaction Guarantee:
If for any reason you are not completely satisfied
with an item you have purchased from us, you may
return it within 10 days after receipt of your order.
Please see our "Return/Replacement"
procedure at the bottom of this page.
Quality in Workmanship and
Materials Guarantee:
We use the highest quality sterling silver jewelry
and each piece of jewelry is individually inspected
prior to shipping. If your order arrives damaged you
may return it within 10 days after receipt of your
order. Please see our "Return/Replacement"
procedure at the bottom of this page.
Our site is integrated with the
SmartCart Catalog and Shopping Cart System. This
allows you to view the items we have to offer, in our
online catalog, in the comfort and privacy of your
home.
The shopping cart feature allows you
to add items to an imaginary or virtual shopping
cart. You then decide whether you want to continue
shopping or checkout with your purchases. It's during
the checkout process where you decide on which
payment option you are the most comfortable with.
In order to keep our costs low and
pass on these savings to you, we ship orders only
twice a week. All orders received Monday, Tuesday
& Wednesday will be shipped on Friday. All orders
received on Thursday, Friday, Saturday & Sunday
will be shipped on Tuesday.
After you've finished adding the
items you wish to purchase to your shopping cart, you
will begin the Checkout Process. It is during this
process that you will be selecting one of the
following methods of payment:
This payment option is the fastest
way to get your purchases to you. For more
information about the Security we have in place for
capturing your Credit Card Information On-Line click
on Our Security, below:
If you're concerned with giving
Credit Card information On-line, but still wish to
pay for your order with a Credit Card. As you're
going through the Checkout Process, select the
Payment Option of Payment by Mail.
When the Invoice is displayed, you'll be instructed
to print it and send it to us. Then just either
write:
The following Credit Card information
on the Invoice
- VISA or MasterCard
- Account Number
- Expiration Date
- Your Name as it Appears on the Card
- The Address your Credit Card Bill is Sent to
OR
Make a note that you wish to pay with
your Credit Card and we'll call you for the
information. Whichever method is easier for you.
Your credit card will not be charged
until we actually ship the merchandise to you.
As you follow the Checkout Process,
select Payment by Mail as the
Payment Type. When the Invoice is displayed, you'll
be instructed to print it and send it to us.
To print from your browser:
- Click on File,
located on the Menu Bar at the top
of your Browser
- Then click on Print
- Then click on OK in the Print
Window
We are concerned with ensuring that
the credit card information that accompanies your
online order is as completely secure as possible. You
will notice as you begin shopping our site that it
contains many security features. These are provided
through the use of the SmartCart - "Secure"
Shopping System which is integrated into our site.
To get a bit technical on this, the
SmartCart Shopping System uses the 128 bit Secure
Sockets Layer (SSL) protocol, which was created by
Netscape and also implemented by Microsoft to address
all the necessary security issues. SSL authenticates
the server so customers know they are dealing with
the intended Web commerce site. It encrypts sensitive
information before sending it across the wire, and it
provides a way to verify that the transmission has
not been altered en-route.
A flat rate of $6.95 is charged for
the shipping and handling of your order. All orders are
shipped via US Postal Service Priority mail.
This policy applies to U.S. shipping
only. We will contact you for shipping costs for
orders outside of the U.S.
There can be on occasion, the
situation where the item you ordered is temporarily
out of stock. If you have ordered multiple items and
we know it may be a week or so until your item is
available we will ship the items that are available
and charge your credit card for only the items we
shipped plus shipping. If we split the order we will
ship the remaining items to you at no additional
cost.
We will notify you via email if an
item is temporarily out of stock. Our goal is for
your full satisfaction, if for some reason the out of
stock item cannot be filled by our supplier, we will
work with you to find a replacement item that meets
your approval. If we cannot find a suitable
replacement, we will cancel the item from your order.
Be assured, your credit card is never charged until
the time we actually ship the order to you.
We will collect sales tax for those
orders which will be shipped to customers residing in
the State of Vermont only. The Vermont Sales Tax will
be automatically calculated, when applicable, on your
order form. It is the responsibility for our
customers living outside of Vermont to pay any
consumer sales/use tax where applicable.
All returns must be received within
10 days of receipt of your order. Returns will be accepted for
replacement or store credit ONLY. The returned merchandise
must be received in "like new" condition. We reserve the
right to inspect the merchandise
prior to issuing the replacement or store credit. The
customer will be responsible for paying any price difference
if the replacement merchandise is higher in price
than the original merchandise. We will issue store credit for any
difference if the replacement merchandise is less in price.
We
do not refund the shipping and handling charges.
Return/Replacement Process
To return an item, first contact us
via email (by clicking on the envelope above), include an explanation as to
what and why you are returning the item and if you desire a
replacement (different ring size) or store credit.
We will
not accept returns that we have not been previously
notified about.
Send all returns to:
Cabochon Creations of
Vermont
53 Bartlett Road
Plainfield, VT 05667
The information we collect; Name,
Address, Email, Telephone, Order & Payment
information is kept in the strictest of confidence
and is used by our company to process your order.
When paying by credit card we provide the Credit Card
company with your Name, Address, Credit Card
information and Amount of purchase, to protect
against or prevent actual or potential fraud or
unauthorized transactions. We do not share or
sell information about our customers to any other
organization or entity.
